How to Use QR Codes for Hotels and Resorts

The use of QR codes in the hotel and resort industry has risen recently as more properties look for ways to improve the guest experience while reducing costs and increasing efficiency. 

QR codes in the hospitality industry are becoming increasingly popular for several reasons. 

For one, they provide a convenient and contactless way for guests to access information and perform tasks, such as checking in and ordering room service. 

They also allow hotels and resorts to reduce costs by reducing the need for physical materials and paper. 

How to use QR codes for hotels and resorts 

To create your own resort and hotel QR code, you can check out the free QR code generator online. But to give you a more concrete understanding, here's how you can use this QR code.

Check-in

QR codes can be used for contactless check-in, allowing guests to check in and receive their room keys through their smartphones. It can reduce wait times and eliminate the need for guests to handle physical key cards.

Room service

A hotel QR code can be placed in guest rooms to allow guests to order room service, make special requests, or even control room temperature and lighting.

Guest information

Resorts can use QR codes to provide guests with information about the hotel and surrounding area, such as maps, local attractions, and restaurant recommendations. They can do this through QR codes placed in the guest rooms or common areas.

Contactless payment

Make contactless payment QR code for in-room purchases and other services available to reduce the need for guests to handle cash or credit cards.

Social distancing 

In one QR code scan, hotels can provide guests with information about their social distancing measures, such as capacity limitations and mask requirements.

Surveys and feedback

Gather guest reviews and survey data using a feedback QR code to provide valuable insights for hotel management.

Benefits of using QR codes for hotels and resorts

Cost savings

QR codes can help hotels and resorts reduce costs by reducing the need for physical materials, such as key cards, brochures, and paper menus. 

They can also use QR codes to eliminate the need for expensive equipment, such as check-in terminals and in-room phone systems.

Convenience for guests

QR codes provide a convenient and contactless way for guests to access information and perform tasks, such as checking in, ordering room service, and making payments. It can help improve the guest experience and increase satisfaction.

Increased efficiency

Streamline operations and automate tasks, such as check-in and room service, with the help of QR codes to help increase efficiency and reduce staff workload.

Improved guest engagement

Provide guests with relevant and personalized information, such as maps, local attractions, and restaurant recommendations using QR codes, to help increase guest engagement and satisfaction.

Data collection and tracking

Gather data on guest preferences, behavior, and feedback, which can provide valuable insights for hotel management and help improve operations using QR codes.

Contactless solution

Hotels and resorts can use QR codes to reduce the spread of germs and to maintain social distancing.

Increased marketing

Promote special offers, discounts, and other marketing messages using the QR codes loyalty program, which can help increase revenue and get more loyal customers.

Best practices for using hotel and resort QR codes

Create clear and simple codes

QR codes should be easy to scan and lead guests to relevant and valuable information. Ensure the codes are clear and straightforward, with high contrast and minimal clutter.

Test codes before deployment

It is essential to test the codes before deploying them to ensure they are working correctly and lead to the intended information or action.

Provide instructions for scanning

Ensure guests know how to scan QR codes by providing clear instructions, such as displaying a sign with instructions for scanning the code.

Place codes in strategic locations

Place QR codes where guests are most likely to see and need them, such as in guest rooms, common areas, and check-in desks.

Use QR codes for a specific purpose

Employ QR codes for a particular use, such as providing information about the hotel, ordering room service, or making contactless payments.

Track usage

Keep track of the number of scans and what information or actions they lead. This information can improve the codes and the overall guest experience.

Keep codes up-to-date

QR codes should be kept up-to-date with relevant and accurate information, and you should check for any broken links or errors.

Use QR codes in conjunction with other technologies

QR codes can be used with other technologies, such as NFC or Bluetooth Low Energy (BLE) beacons, to provide guests with a more seamless and convenient experience.

Real use-cases of QR codes in hotels and resorts

The Ritz-Carlton, Singapore

The Ritz-Carlton Singapore uses QR codes to provide guests with contactless check-in and check-out, allowing guests to complete the process via their smartphones. Guests can also use QR codes to access in-room services, such as getting room service and even controlling room temperature and lighting.

The Westin, Mumbai

The Westin Mumbai uses QR codes to provide guests with information about the hotel and surrounding area, such as maps and local attraction recommendations. Guests can also use QR codes to access the hotel’s mobile app, make reservations, and access other hotel services.

The Mandarin Oriental, Bangkok

The Mandarin Oriental Bangkok uses QR codes to provide guests contactless check-in and keyless room access. The hotel also uses QR codes to provide guests with information about the hotel’s social distancing measures, such as capacity limitations and mask requirements.

The Four Seasons Hotel, Chicago

The Four Seasons Hotel Chicago uses QR codes to provide guests with information about the hotel and surrounding area, such as maps and local attraction recommendations. Guests can also use QR codes to access the hotel’s mobile app, make reservations, and access other hotel services.

The InterContinental, Singapore

The InterContinental branch in Singapore uses QR codes to provide guests with contactless check-in and check-out. 

Guests can also use QR codes to access other room service like room service food orders, controlling room temperature and lighting, and making contactless payments.

Create a QR code for your hotel today

QR codes are a simple yet effective solution for hotels and resorts looking to improve the guest experience, increase efficiency, and reduce costs. 

Hotels and resorts can use QR codes to improve the guest experience and streamline operations such as check-in, room service, guest information, contactless payment, social distancing measures, surveys and feedback, and more.

Offer your guests a more convenient and safe experience to increase guest satisfaction and drive repeat business using the free QR code generator today!